Help Desk Contact Info Help Desk Contact Info


General Information
Location:Walk in help is available in C-2060 (across from the C-building elevator on the second floor).
Hours:Fall / Spring Walk-In Hours
Monday - Thursday | 8 a.m. – 6 p.m.
Friday & Saturday | 8 a.m. – 12 p.m.
Saturday currently not available due to staffing shortage

Summer Walk-In Hours
Monday - Thursday | 8 a.m. – 6 p.m.
Friday | 8 a.m. – 12 p.m.
Saturday & Sunday CLOSED
Help Desk
While you can request technical assistance at any time, support outside of regular business hours will be addressed promptly during the next available business hours. Feel free to explore our knowledge base for solutions to frequently asked questions.
Visit Website

Click here for the help desk public site

 LCC Portal


Change/Reset Password



Transcripts Transcripts

Requesting Official Transcripts from Lakeland

All financial obligations to Lakeland Community College must be satisfied before a transcript is released.

Students may request their official academic transcript to be sent to another institution or employer by completing the steps below.

  1. Log in to your myLakeland account and click on Student/Student Records/Student Records/Request Official Transcript.
  2. If you cannot access your myLakeland account you can either:
    1. Submit the Online Request for Transcript of Record Form
    2. Download the Request for Transcript of Record Form (.pdf), Completed forms can be:
    3. Stop by the Student Service Center.
  3. There is a transcript fee of $5 per copy. The fee can be paid in myLakeland, by check mailed with the transcript request form, in person at the Lakeland Cashier's Office, or by calling the Cashier's Office to pay by credit card or electronic check over the phone. If paying over the phone, write the receipt number on the Request for Transcript of Record form so payment can be verified.
  4. Students wanting same day pickup can pay $10 for rush service, but be aware that many institutions will not accept a transcript that is "issued to student."  Students should contact the receiving institution before requesting the same-day service. 


What is my Username? What is my Username?

What is my username?

What is my Username?
Your Username is your primary ID to access all of Lakeland's student systems including Blackboard, myLakeland, WiFi, Print Funds, and Virtual desktops/Active Directory.

Username: Your Username is the first part of your student email address before the @ symbol.
Example: jsmith12 of
Password: Default passwords will be set to a random, 11 character/number string. It will be sent to the personal email address that you provided when you applied to Lakeland. We highly recommend you take the time to ensure the safety of your personal information and change your password for all Lakeland systems through the myLakeland password reset page.

If you do not know this username please fill out the Username Request Form

» top


Multifactor Authentication Assistance Multifactor Authentication Assistance

Mutifactor Authentication (MFA) Assistance

What is Multifactor Authentication?
At Lakeland, security is a top priority. On June 8 2022, Lakeland enabled Multifactor Authentication (MFA) to help ensure that no one can access your account except you! This means that when accessing myLakeland from a new device or browser you will be asked to answer two of your security questions OR enter a code that is sent to your personal cellphone or personal email. When logging in, if you check the box "trust this device," you will not have to answer security questions every time you log in. However, you will be asked to verify your account occasionally or if something has changed with your device, browser or security settings.

My personal cellphone and/or personal email are incorrect or not showing?
If you find that your cell or personal email is not updated to the most recent information you can still log in by answering your preset security questions.  Once logged in, please take the time to review your cellphone number and personal email address listed under your "Account Profile" on the "Student Tab,".  You can access your "Personal Information" through the "Account Profile" and add a personal email or submit a request to update your phone information (send email FROM your student email account TO

I don't know my security answers and can't get in, now what?
If you find that you do not know your security questions answers and both your cell phone and personal email address are incorrect or not listed, please complete the form below to request an information update.  After the registrar processes the request, you will be able to use the newly updated cell or personal email on record to complete the MFA requirements prompts.

Click here to fill out the Multifactor Authentication Assistance Form

» top


What is my Lakeland ID? What is my Lakeland ID?

What is my Lakeland ID?

Get to Know Your Lakeland ID # (LID)
To help protect your privacy, Lakeland Community College has assigned a Lakeland ID number (LID) to you. This number is a different number than your social security number. The number is eight digits and starts with two zeroes. For example: 00xxxxxx
This personal number will be yours forever.

How do I find out what my LID is?
It will be printed on all of your schedules, financial aid notices, and tuition bills where your social security number was previously printed as well as on the bottom portion of your schedule, which is used to pay tuition.

What if I forget my LID?
We do not release your LID# without photo verification of identity. Here are the standard options for students in this situation:

Present a photo ID at the Admissions Office and you will be given your LID number.

Click here to fill out the Lakeland ID/LID Request Form

» top

Live Chat Software
Staging Enabled