Help Desk Contact Info Help Desk Contact Info


General Information
Location:Walk in help is available in C-2060 (across from the C-building elevator on the second floor).

Fall / Spring Walk In Hours
Monday – Thursday 8 a.m. – 8 p.m.
Friday 8 a.m. – 5 p.m.
Saturday 9 a.m. – 4 p.m.

Summer Walk In Hours
Monday – Thursday 7:30 a.m. – 8 p.m.
Friday 7:30 a.m. – 12 noon
Saturday and Sunday CLOSED

Help Desk
You can request technical assistance anytime 24 hours a day, for immediate assistance please contact us by phone. After-hours email and web cases may be delayed up to 4 hours.
440.525.7570 (24 hours)
Visit Website

Click here for the help desk public site

 LCC Portal


Change/Reset Password

Password Change/Reset App:

You can change update your password by completing the section below and selecting the "OK" button. If you have forgotten your password you will need to enter your Lakeland Username below and select the "OK" Button, then the system will prompt you to answer two security questions before allowing you to change your password. Security answers are case sensitive.

Please Note:

Changing your password will also be reflected in access to; Blackboard, desktop, wifi, printing, share drives and various other systems.

Passwords must meet the following criteria.
  • Minimum number of 7 characters, with at least three of the following; Uppercase characters, Lowercase characters, Base 10 digits (0 through 9), Nonalphanumeric characters

Passwords will not allow utilizing:

  • Part of your username:
  • Dictionary words.
  • More than 5 consecutive characters.
  • Using an older password as the system will remember the previous three passwords.


What is my Username? What is my Username?

What is my username?

What is my Username?
Your Username is your primary ID to access all of Lakeland's student systems including Blackboard, myLakeland, WiFi, Print Funds, and Virtual desktops/Active Directory.

Username:Your Username is the first part of your student email address before the @ symbol.
Example: jsmith12 of
Password:Default passwords will be set to a random, 11 character/number string. It will be sent to the personal email address that you provided when you applied to Lakeland. We highly recommend you take the time to ensure the safety of your personal information and change your password for all Lakeland systems through the myLakeland password reset page.

If you do not know this username please fill out the Active Directory Username Request Form

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What is my Lakeland ID? What is my Lakeland ID?

What is my Lakeland ID?

Get to Know Your Lakeland ID # (LID)
To help protect your privacy, Lakeland Community College has assigned a Lakeland ID number (LID) to you. This number is a different number than your social security number. The number is eight digits and starts with two zeroes. For example: 00xxxxxx
This personal number will be yours forever.

How do I find out what my LID is?
It will be printed on all of your schedules, financial aid notices, and tuition bills where your social security number was previously printed as well as on the bottom portion of your schedule, which is used to pay tuition.

What if I forget my LID?
We do not release your LID# without photo verification of identity. Here are the standard options for students in this situation:

Present a photo ID at the Admissions Office and you will be given your LID number.

Click here to fill out the Lakeland ID/LID Request Form

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