Help Desk Contact Info | General Information | |
| Location: | Walk in help is available in C-2060 (across from the C-building elevator on the second floor). |
| Hours: | Fall / Spring Walk-In Hours Monday - Thursday | 8 a.m. – 6 p.m. Friday & Saturday | 8 a.m. – 12 p.m. Remote support available 24/7 Summer Walk-In Hours Monday - Thursday | 8 a.m. – 6 p.m. Friday | 8 a.m. – 12 p.m. Saturday & Sunday CLOSED Remote support available 24/7 |
| Contacts | |
| Help Desk You can request technical assistance anytime 24 hours a day, for immediate assistance please contact us by phone. After-hours email and web cases will be delayed. |
Transcripts All financial obligations to Lakeland Community College must be satisfied before a transcript is released.
Students may request their official academic transcript to be sent to another institution or employer by completing the steps below.
What is my Username? What is my Username?
Your Username is your primary ID to access all of Lakeland's student systems including Blackboard, myLakeland, WiFi, Print Funds, and Virtual desktops/Active Directory.
| Username: | Your Username is the first part of your student email address before the @ symbol. Example: jsmith12 of jsmith12@mail.lakelandcc.edu |
| Password: | Default passwords will be set to a random, 11 character/number string. It will be sent to the personal email address that you provided when you applied to Lakeland. We highly recommend you take the time to ensure the safety of your personal information and change your password for all Lakeland systems through the myLakeland password reset page. |
If you do not know this username please fill out the Active Directory Username Request Form
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Multifactor Authentication Assistance What is Multifactor Authentication?
At Lakeland, security is a top priority. On June 8 2022, Lakeland enabled Multifactor Authentication (MFA) to help ensure that no one can access your account except you! This means that when accessing myLakeland from a new device or browser you will be asked to answer two of your security questions OR enter a code that is sent to your personal cellphone or personal email. When logging in, if you check the box "trust this device," you will not have to answer security questions every time you log in. However, you will be asked to verify your account occasionally or if something has changed with your device, browser or security settings.
My personal cellphone and/or personal email are incorrect or not showing?
If you find that your cell or personal email is not updated to the most recent information you can still log in by answering your preset security questions. Once logged in, please take the time to review your cellphone number and personal email address listed under your "Account Profile" on the "Student Tab,". You can access your "Personal Information" through the "Account Profile" and add a personal email or submit a request to update your phone information (send email FROM your student email account TO registrar@lakelandcc.edu).
I don't know my security answers and can't get in, now what?
If you find that you do not know your security questions answers and both your cell phone and personal email address are incorrect or not listed, please complete the form below to request an information update. After the registrar processes the request, you will be able to use the newly updated cell or personal email on record to complete the MFA requirements prompts.
Click here to fill out the Multifactor Authentication Assistance Form
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What is my Lakeland ID? Get to Know Your Lakeland ID # (LID)
To help protect your privacy, Lakeland Community College has assigned a Lakeland ID number (LID) to you. This number is a different number than your social security number. The number is eight digits and starts with two zeroes. For example: 00xxxxxx
This personal number will be yours forever.
How do I find out what my LID is?
It will be printed on all of your schedules, financial aid notices, and tuition bills where your social security number was previously printed as well as on the bottom portion of your schedule, which is used to pay tuition.
What if I forget my LID?
We do not release your LID# without photo verification of identity. Here are the standard options for students in this situation:
Present a photo ID at the Admissions Office and you will be given your LID number.
Click here to fill out the Lakeland ID/LID Request Form
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